Why BestBuy Sucks
The Last Straw – I purchased a stereo whenever I purchased my brand new vehicle regarding six months ago. My spouse too as I have been both laid off 5 months ago and so I have definitely not been able to pay for the system to be installed. (Though, we have been able to use a Best Buy coupon code in order to save a bit dollars on it.)
Fortunately, we got a tax return that was over enough to pay for the installation too as still have a lot of funds left more than for bills too as food. I had spoken to a Best Buy associate at the time however was unable to get an appointment set up.
A friend of mine thought he could install it for me personally personally personally before he knew just what kind it was. When I showed him the system he told me personally personally personally he could just install sound too as the you I purchased has video also.
Today I called Best Buy to view if I could make an appointment or perhaps just what will be the best time to come in. Keep in mind the best Best Buy is more than half an hour away. I called the store phone number too as listened to the automated parts too as waited for it to transfer to a customer service associate due to the fact there was no choice for the installation department. It rang for more than 2 minutes too as still nobody picked up. It did not even transfer. So I hung up too as tried as shortly as again. Exact same thing, no answer. Another time, this time I forced the option to speak to a sales associate. Nevertheless no answer.
I waited regarding half an hour too as tired as shortly as again. NEVERTHELESS no answer. I called back too as forced the option for the Geek Squad due to the fact vehicle installation was listed under them on the best Buy internet site. Finally, a person answered. Unfortunately, he was unable to help. He even sounded confused regarding my question. He transfered me personally personally personally to the car installation desk. No one answered there. I heard it transfer back to the Geek Squad desk that picked up the phone too as then, with no having saying a word, transferred me personally personally personally back to the phone with no you there at the installation desk. Finally a man called Frank answered. Here is the conversation we had:
Frank: “Thank you for calling Best Buy this really is Frank”
Me: “Hi. I have a stereo that I need installed. Do I make an appointment or perhaps just what time do you close?”
Frank: “We close at 9pm tonight. We have to come in to make an appointment.”
Me: “Well, I live kind of far away, and so if I come in, will I be able to have the system installed tonight or perhaps will I have to come back?”
Frank: “You’ll have to come back. (Pause, then quietly) We tend to be kinda booked tonight.”
Me: So, I would certainly certainly certainly have to drive almost all the method down there, make an appointment, leave, then come back for an appointment?”
Frank: “Yes.”
Me: (Agitated and a bit sarcastic) Well, thanks! L8rs!”
I could definitely not believe it, though this really is definitely not the first time something these as this has happened to me personally personally personally at Best Buy. I stopped getting points from them lengthy ago, however I do definitely not know anywhere else to go for the installation. I will find someplace else now.
I guess the lesson Here is this really is just what happens whenever there is no competition. Since that time Circuit City went out of business, the absolutely bad service of Best Buy has gone method down. I urge everyone to avoid Best Buy too as other store these as it these as Wal*Mart. Tell your friends.
Tags: Best Buy, Best Buy Promo Code